Support

General help and bugs: [email protected]

Security reports: [email protected] — please report privately first, and allow time for a fix before disclosing.

Privacy, data access and deletion: [email protected]

Most problems are one of a handful of things, and the console usually names which. The troubleshooting section of the docs covers them in detail. The short list:

• "No eligible node" — a node is offline, its trust tier is below what the conversation requires, or your policy requires compliance and the node is not marked compliant. The Runtime panel gives a reason per node.
• Tool calls refused — the node's runtime needs to be started with a tool parser. See tool calling.
• A connector will not authorize — check that the URL you entered is the MCP endpoint exactly, including the path. See connecting Claude.

The more of this you can send, the faster it is fixed: what you were doing, what you expected, what happened instead, the model and node involved, and the session id if the console showed one. Never send an API key or an OAuth token — support will never ask for one.

NodeAI is in early access and there is no formal SLA. Security reports are triaged first. If something is broken for everyone it will be said here and on the dashboard.